What We Do, Part 2: Service Calls

Even with the best equipment and a solid maintenance plan, things break. It happens to every business eventually, and when it does, you need someone who can get out there and fix it fast. That’s where our service call team comes in, and it’s the last piece of our What We Do series.

When You Need Help Now

A restaurant, hospital, hotel, or any business where ice and refrigeration aren’t a nice-to-have, they’re essential to keeping the doors open, can’t afford to sit with broken equipment for long. Service calls exist for exactly this reason: when equipment fails and you need a real fix, not a temporary patch.

Our technicians handle everything from minor repairs to major mechanical failures, and they show up with the experience to diagnose the problem quickly instead of guessing their way through it. That matters when every hour of downtime is costing you money and frustrating your staff and customers.

Experience You Can Count On

There’s a real difference between a technician who’s seen a handful of ice machines and one who’s spent decades working on them. Alan Balsam, our senior service technician, has been with Memphis Ice for more than 43 years. That’s the kind of experience that means he’s probably already seen whatever issue is in front of him, and he knows how to fix it right the first time.

That depth of knowledge runs through our whole service team. Technicians like [CONFIRM: Alan, Gabe, Justin, Matt, Kyler, Devin, Dylan and Stacey] bring years of hands-on experience to every call, whether it’s a straightforward repair or a more complicated diagnosis. When you call Memphis Ice, you’re not getting someone learning on the job. You’re getting a technician who’s fixed this exact problem before.

Diagnosing It Right the First Time

One of the most frustrating things a business can experience is a repair that doesn’t actually solve the problem, leaving you calling back a week later for the same issue. Our technicians take the time to properly diagnose what’s actually going on rather than just addressing the most obvious symptom. That might mean checking refrigerant levels, inspecting electrical components, or looking at water quality issues that are causing bigger problems down the line.

Getting it right the first time saves you money and, more importantly, saves you from the same headache happening all over again.

Parts on Hand, Solutions Ready

Nothing slows down a repair more than waiting on a part to arrive. Our parts specialist, Nathan Andersen, works to make sure our team has access to the parts they need to get your equipment back up and running without unnecessary delays. When a technician shows up to a service call, the goal is to fix the problem in that visit whenever possible, not schedule a follow-up because the right part wasn’t available.

Rental Customers Get Extra Peace of Mind

If you rent your equipment through Memphis Ice, service calls are already built into what you get, including weekend emergency service. That means if your rental unit goes down outside of normal business hours, you’re not stuck waiting until Monday morning. It’s one more reason renting can take a lot of stress off a business that depends on its equipment running every single day. Weekend emergency service is also available to our key accounts, so if you’re not sure whether your business qualifies, just ask.

Clear Communication Every Step

Nobody likes being left in the dark while a repair is happening. Our technicians take the time to explain what’s wrong, what it’ll take to fix it, and what it’s going to cost before any work begins. No surprises on the invoice, and no jargon you need a technician to translate. Just a clear picture of what’s happening with your equipment.

Something Not Working Right?

If your ice machine or refrigeration unit isn’t performing the way it should, don’t wait for it to get worse. Call our service team at 901-235-3760 or visit memphisice.com to get a technician out to you.