proudly serving
the mid-south
Restaurants and businesses in Savannah and Hardin County turn to us for commercial ice machine sales, repairs, and service. Our technicians hold certifications earned through industry exams in electrical systems, refrigeration, and diagnostic troubleshooting.
We offer emergency repairs, preventive maintenance, equipment installation, and cleaning along Main Street and Wayne Road near Savannah Shopping Center. We sell equipment, service all brands, provide rentals, and stock OEM parts on every service vehicle. We respond to service calls the same day when possible.
Ice Machine Problems? We've Got You Covered.
The table below explains how we diagnose ice machine failures on site and determine the exact repair required to restore full ice production.
| Symptom | Common Causes | Parts to Check | Urgency |
|---|---|---|---|
Ice tastes bad or smells (health code risk for Savannah food service) |
Dirty water filter, biofilm buildup, or stagnant water reservoir | Water filter, evaporator plates, bin interior | Immediate |
Ice is cloudy or soft (indicates air in water or high dissolved solids) |
Inadequate filtration or improper freeze cycle timing | Water inlet valve, filter system, dump valve | 24-48 hrs |
Machine making less ice (increasing during Savannah summer months) |
High ambient air temperature or restricted condenser airflow | Condenser coils, air filter, fan motor | 24-48 hrs |
Ice cubes are small or incomplete (caused by moderate mineral content in local water) |
Low water flow or scale buildup on harvest sensors | Water float switch, inlet valve, water line | 24-48 hrs |
Machine is louder than normal (typical sign of mechanical friction or failing bearings) |
Worn pump bearings or scale on fan blades | Circulation pump, fan motor, compressor | 24-48 hrs |
Water leaking from machine (requires rapid response to prevent floor damage) |
Clogged drain line or cracked water distribution tube | Drain hose, water basin, hose clamps | Same Day |
Error codes on display (signals a specific electronic or timing fault) |
Sensor failure or harvest cycle timeout error | Main control board, thermistors, thickness probe | Same Day |
Visible mold or slime in bin (critical sanitation issue requiring professional deep clean) |
Organic growth from lack of routine sanitization | Ice bin liner, splash curtains, internal tubing | Immediate |
Keep Your Equipment Running Like New
| Business Type | Service Frequency | Daily Ice Demand | Compliance Standard | Why This Frequency |
|---|---|---|---|---|
| Quick-Service and Fast Food | Every 3 months | 130-190 lbs | TN Rule 1200-23-01 | High beverage volume and grease exposure demand frequent cleaning |
| Gas Stations | Every 3 months | 80-130 lbs | TN Rule 1200-23-01 | Fountain dispensers and bagged ice need frequent sanitization |
| High-Volume Restaurants | Every 3 months | 110-170 lbs | TN Rule 1200-23-01 | Kitchen heat and heavy traffic accelerate mold growth |
| Healthcare Facilities | Every 3-4 months | 60-100 lbs | TN Health + CMS | Patient nutrition ice needs documentation and infection control |
| Senior Living Facilities | Every 3-4 months | 60-100 lbs | TN Health + CMS | Vulnerable residents need protected ice and compliance records |
| Hotels (Limited-Service) | Every 4 months | 70-120 lbs | TN Rule 1200-23-01 | Guest-facing machines and reputation risk need regular maintenance |
| Convenience Stores | Every 4 months | 60-100 lbs | TN Rule 1200-23-01 | Self-serve beverage stations demand consistent ice quality standards |
| Schools and Universities | Every 6 months | 90-140 lbs | TN Rule 1200-23-01 | Cafeteria operations need documentation before health inspections |
| Churches | Every 4-6 months | 40-70 lbs | FDA minimum 2x yearly | Weekend use patterns allow longer intervals between cleanings |
| Small Cafes and Coffee Shops | Every 4 months | 50-80 lbs | TN Rule 1200-23-01 | Iced beverage sales and customer visibility demand clean machines |
| Savannah Water Hardness: 162 PPM (9.5 GPG) from Tennessee River Alluvial Aquifer (source) | Classification: Hard | Filter Replacement: Every 3-4 months |
The coldest repairs from the coolest techs
Tennessee River valley heat and Hardin County’s tourism economy create constant ice demand that tests equipment reliability year-round. When machines fail near the courthouse square or along Main Street, businesses face compounding costs: emergency bagged ice at sixty to one hundred fifty dollars per day, lost beverage sales, potential health code violations, and customer frustration. Smart operators calculate total impact, not just repair bills.
We reach businesses throughout town within one to two hours, which means lower downtime costs compared to distant providers. Our stocked trucks eliminate parts delays that turn two-hour fixes into two-day outages. First-time repairs prevent callback expenses and extended equipment stress that shortens machine lifespan. Businesses from the historic district to Highway 64 corridors gain predictable costs, protected revenue streams, and equipment that delivers full production value every single day we keep it running.
No Commercial Refrigeration Brand Left Out in the Cold
Memphis Ice services Ice-O-Matic, Follett, Kold-Draft, Grant Ice Systems, Brema, Cornelius, and U-Line equipment with manufacturer-trained technicians. We repair ice machines in senior living and assisted care kitchens, hospital ice dispensers, and restaurant production units using OEM parts stocked on every service vehicle. We handle any commercial ice machine brand you operate.
One service call addresses your equipment regardless of who built it or when it was installed. We repair it right the first time.

We service Prodigy Plus, Prodigy Elite, NS Series nugget machines, and CU Series undercounter units with Scotsman-certified diagnostic tools and OEM parts. Control board failures and harvest cycle problems get diagnosed correctly and repaired properly the first visit.

Our certified technicians repair Indigo NXT, S-Series modular, and NEO undercounter machines and use factory tools to find harvest cycle faults and water sensor problems fast. Few repair teams have the Manitowoc training and truck-stocked parts that keep your ice production on schedule.

We service KM Series crescent cube makers, F-Series flake machines, AM-Series modular cubers, and DCM dispenser units before water pump failures and bin control sensor problems stop production. Hoshizaki-certified technicians complete repairs that meet manufacturer standards because quality diagnostics and proper parts produce lasting results.
Cool Questions, Cool Answers
Ready to Break the Ice?
Fast response gets your Savannah ice machine producing again before lost revenue adds up. Our CFESA-certified technicians dispatch from nearby Hardin County areas with parts stocked to complete repairs during the first visit. Call now for same-day service or request a repair online and we will restore production with practical solutions that work.

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Get your commercial refrigeration equipment fixed right the first time by a factory-certified expert. Call now at 901-290-3260 or submit the form below to get started.