proudly serving
the mid-south
We handle commercial ice machine sales, repairs, and service for Medina and West Tennessee businesses. Our technicians hold industry certifications earned by passing exams in electrical systems, refrigeration, and equipment diagnostics.
We perform emergency repairs, preventive maintenance, equipment installation, and cleaning for restaurants along Main Street and Court Street near Medina Plaza. We sell equipment, service all brands, offer rentals, and stock OEM parts on every truck. When your ice machine needs attention, we respond without making you wait.
Ice Machine Problems? We've Got You Covered.
The table below explains how we diagnose ice machine failures on site and determine the exact repair required to restore full ice production.
| Symptom | Common Causes | Parts to Check | Urgency |
|---|---|---|---|
Ice tastes bad or smells (health code risk for Medina food service) |
Dirty evaporator, expired water filter, or bacterial growth | Water filter, evaporator plates, bin interior | Immediate |
Ice is cloudy or soft (related to air or high mineral content) |
High dissolved solids or improper water flow | Water inlet valve, water filter, distribution tube | 24-48 hrs |
Machine making less ice (increasing during Medina summer months) |
High ambient temperature or restricted airflow | Condenser coils, air filter, fan motor | 24-48 hrs |
Ice cubes are small or incomplete (caused by hard mineral content in local water) |
Low water pressure or scale buildup in lines | Water float switch, inlet valve, water line | 24-48 hrs |
Machine is louder than normal (common sign of mechanical component wear) |
Bearing failure or debris in the fan assembly | Compressor, fan motor, pump motor | 24-48 hrs |
Water leaking from machine (requires rapid response to prevent damage) |
Clogged drain line or cracked water distribution tube | Drain hose, water reservoir, fittings | Same Day |
Error codes on display (indicates a specific system component failure) |
Sensor malfunction or board communication error | Control board, thermistors, harvest sensors | Same Day |
Visible mold or slime in bin (critical sanitation issue requiring deep clean) |
Organic growth due to lack of regular cleaning | Ice bin, splash curtains, internal sensors | Immediate |
Keep Your Equipment Running Like New
| Business Type | Service Frequency | Daily Ice Demand | Compliance Standard | Why This Frequency |
|---|---|---|---|---|
| Quick-Service and Fast Food | Every 3 months | 150-200 lbs | TN Rule 1200-23-01 | High drink volume and grease accelerate biofilm formation |
| Gas Stations | Every 3 months | 80-120 lbs | TN Rule 1200-23-01 | Fountain dispensers and bagged ice need frequent sanitization |
| Convenience Stores | Every 4 months | 60-100 lbs | TN Rule 1200-23-01 | Self-serve beverage stations demand consistent ice quality standards |
| Healthcare Facilities | Every 3-4 months | 40-80 lbs | TN Health + CMS | Patient nutrition ice needs documentation and infection control |
| Senior Living | Every 3-4 months | 50-90 lbs | TN Health + CMS | Vulnerable residents need protected ice and compliance records |
| High-Volume Restaurants | Every 4 months | 120-180 lbs | TN Rule 1200-23-01 | Heavy use and kitchen heat increase mold risk |
| Churches | Every 4-6 months | 30-60 lbs | FDA minimum 2x yearly | Weekend use patterns allow longer intervals between cleanings |
| Schools/Universities | Every 6 months | 100-150 lbs | TN Rule 1200-23-01 | Cafeteria operations need documentation before health inspections |
| Corporate Offices | Every 6 months | 20-40 lbs | FDA minimum 2x yearly | Break room machines see moderate use and climate control |
| Coffee Shops | Every 4 months | 80-120 lbs | TN Rule 1200-23-01 | Iced beverage sales and customer visibility demand clean machines |
| Medina Water Hardness: 135 PPM (7.9 GPG) from USGS National Water Information System (source) | Classification: Hard | Filter Replacement: Every 3-4 months |
The coldest repairs from the coolest techs
West Tennessee summers test every ice machine serving businesses around South Gibson County High School and the historic Public Square district. Your equipment investment deserves protection from heat, humidity, and mineral-heavy water damage.
Proper maintenance starts with this basic principle: prevent failures before they happen to preserve asset value. Our CFESA-certified technicians reach West Church Street and Old Medina Street within two hours to protect your investment.
No Commercial Refrigeration Brand Left Out in the Cold
Memphis Ice repairs Ice-O-Matic, Follett, Kold-Draft, Grant Ice Systems, Brema, Cornelius, and U-Line equipment across northwest Tennessee. Our certified technicians stock OEM parts for drive-thru ice machines at quick service restaurants, cafeteria units in schools, and high-volume production equipment in hotels. We service every major commercial brand, so you never need to call multiple companies.
Whether your machine was installed last month or ten years ago, we have the parts and training to repair it right. Your ice production matters to your business, and that means it matters to us.

We repair Prodigy Plus, Prodigy Elite, Meridian, and NS Series nugget ice machines with Scotsman-certified diagnostic tools and OEM parts. Our technicians solve control board failures and harvest cycle problems that keep your Scotsman equipment producing ice without interruption.

We service Indigo NXT, NEO undercounter units, S-Series modular machines, and Q-Series models with Manitowoc-certified diagnostic tools and OEM parts. Our technicians solve water sensor failures and harvest cycle problems that restore full production and keep your operation running.

We repair KM Series crescent cube makers, F-Series flake machines, AM-Series modular cubers, and DCM dispenser units with Hoshizaki-certified technicians and OEM parts. Most crescent cube production problems and water pump failures happen for reasons our technicians identify and fix during the first visit.
Cool Questions, Cool Answers
Ready to Break the Ice?
When your ice machine stops producing, fast response protects your operation. Our CFESA-certified technicians dispatch from nearby service areas with diagnostic equipment and OEM parts to complete repairs during the first visit. Call now for same-day service in Medina or request a repair online and we will restore ice production before you lose more business.

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Schedule A Service Call
Get your commercial refrigeration equipment fixed right the first time by a factory-certified expert. Call now at 901-290-3260 or submit the form below to get started.